Refund policy

Return and Refund Policy - ToyBuddy

At ToyBuddy, we strive to provide our customers with high-quality toys and a hassle-free shopping experience. However, if you receive a damaged product, we are here to assist you with an easy return and refund process.

1. Eligibility for Return and Refund

We accept returns and offer refunds under the following conditions:

  • The product received is damaged or defective.
  • The request for return and refund must be made within 7 days of delivery.
  • An unboxing video of the package is mandatory to support the claim.
  • The product must be unused and in its original packaging.

2. How to Initiate a Return or Refund Request

To request a return or refund, please follow these steps:

  1. Email us at toybuddy@gmail.com with the subject line: "Return/Refund Request - Order #[Your Order Number]".
  2. Attach the unboxing video clearly showing the damage or defect.
  3. Provide your order details, including your name, contact information, and delivery address.

3. Processing of Refunds

  • Once we receive your request, our team will verify the provided details within 3-5 business days.
  • If approved, the refund will be processed within 7-10 business days via the original payment method.
  • In case of COD orders, a refund will be issued through bank transfer or UPI as per your preference.

4. Replacement Option

  • If you prefer a replacement instead of a refund, we will dispatch a new product at no extra cost, subject to stock availability.
  • If the product is out of stock, we will process a full refund.

5. Non-Returnable Items

Certain products are not eligible for return or refund, including:

  • Products without a valid unboxing video.
  • Items damaged due to customer misuse or negligence.
  • Custom-made or personalized products.

6. Compliance with Indian Laws

Our return and refund policy complies with Indian Consumer Protection Laws, including:

  • The Consumer Protection Act, 2019, which safeguards consumer rights.
  • The E-commerce Rules, 2020, ensuring a transparent and fair return process.
  • The Legal Metrology (Packaged Commodities) Rules, 2011, ensuring accurate product details and grievance redressal mechanisms.

7. Contact Us

For any further queries regarding returns and refunds, please feel free to contact us at: 📩 Email: toybuddy@gmail.com
📞 Customer Support: 7678156624

We at ToyBuddy value your trust and are committed to providing a seamless and customer-friendly shopping experience. Happy shopping!