Shipping policy
Shipping Policy
At ToyBuddy, we are committed to delivering your orders safely and on time. Please review our shipping policy to understand our delivery process.
Delivery Timeframe
- Orders are processed within 24-48 hours of receiving the payment confirmation.
- Our standard delivery time is 5-7 working days, depending on your location.
- Deliveries may take longer in case of unforeseen circumstances like weather disruptions, lockdowns, or courier delays.
Shipping Charges
- We offer free shipping on all prepaid orders.
- For COD (Cash on Delivery) orders, additional charges may apply and will be displayed at checkout.
Order Tracking & Updates
- Once your order is dispatched, you will receive tracking details via email and WhatsApp.
- Regular updates on the delivery status will be sent through these channels to keep you informed.
- If you do not receive any update, please check your spam folder or reach out to us.
Shipping Partners
- We work with trusted courier partners to ensure timely and safe delivery of your orders.
- In case of remote or non-serviceable pin codes, we will inform you about possible alternative arrangements.
Address & Contact Details
- Please ensure that the shipping address and contact details provided at checkout are correct.
- If you need to modify the address after placing the order, contact us at toybuddy@gmail.com within 12 hours of placing the order.
Damaged or Lost Shipments
- If your order arrives damaged, please share an unboxing video and images with us at toybuddy@gmail.com within 24 hours of delivery.
- If the package is lost in transit, we will initiate a replacement or refund after verifying with the courier partner.
Contact Us
For any shipping-related queries, please email us at toybuddy@gmail.com or contact our customer support team.
Thank you for choosing ToyBuddy! Happy Shopping! 😊